If you wish to return a “stock” non-personalized item, you must contact us within ten (10) business days of receipt as shown on your tracking information.
Contact us at 712-823-8111
If 10 days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange.
We do NOT accept returns, issue refunds, or exchange personalized items.
**ALWAYS triple-check your spelling and color selections when ordering. Also, check your confirmation email to verify everything processed correctly. If the order was placed with the incorrect information, it will not be replaced/refunded.
If the misspelling was on our end, the product can be replaced. See Replacements.
If your package has been damaged in transit, please call us at 712-823-8111 with your order number, photos of the piece, photos of the packaging, and a photo of the packing slip.
-REFUNDS (if applicable)-
Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.
We only replace items if they are misspelled by us, defective, or damaged.
Please call us at 712-823-8111 with your order number, photos of the piece, and a photo of the packing slip.
If damaged, include a photo of the packaging as well.